I think anthropologists should study contact centres. They’re a microcosm of repressed carnal desire and extreme political correctness. The discussions and attitudes seem entirely inappropriate for any other setting, but bring together a bunch of people doing shit jobs and political correctness is replaced with a refreshingly honest, filter free view of the world.
Of course, sometimes the comments go too far or get too close to causing outright offence. But there seems to be a general attitude of “no harm no foul” and a firm “stop that” tends to do the trick.
Then again, there have been times I’ve just wanted to slap colleagues (male and female) and point out it isn’t the 1970s!
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